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Returns


We will happily offer a credit note, subject to the following.
– You must notify us within 7 days of receiving your order.
– Item must be unworn and in original packaging with tags attached.

Please contact us at hello@themodesilk.com stating your order number and reason for return.
– You will be responsible for paying your own shipping costs for returning your item.
– Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
– If approved, we will process your credit note within 1-3 business days.
– Please mail your package to the below address

RETURNS

Australia
Unit 5, 5-7 Rockley Street

Bondi, 2026

Sydney, Australia 

Dubai
Haute Hijab
WH#E-1-21, Gate-1, Ajman Free Zone
Ajman
UAE
+971 529916715

Cancellation Policy
– You can cancel an order within 24 hours; refunds will be made back to the payment solution used initially by you the customer. Please allow for up to 7-14 days for the refund transfer to be completed.
– Any order cancelled that has already been shipped will incur the shipping charge,  you will be informed of the amount at the time of cancellation notification.